Went out to see Star Trek last night. One of the luxuries I allow myself is frequent trips to the movie theatres because I love the the big screen and amazing, digital surround sound. In this age frugality, it's tempting to save money and stay home and watch a DVD with some friends. But, I just can't resist the 'experience' of going to to a real movie theatre.
So, how was the experience? In a word – terrible!
The sound was substandard – apparently, the theatre we were in was not equipped with digital sound or it wasn't turned on. No one told us where to wait in line, either, and when the previous showing let out, no one came to clean the theatre. We had to ask several times for someone to come.
Suffice it to say, the movie was kind of ruined for me and it has me wondering what has happened to the experience of going to see a movie and is the cost worth it? Anyways, I woke up this morning perturbed … so, what did I do?
Well, it's not my personality to just sit around and do nothing … so I sent an email to their media department! Here is an excerpt:
"I wasn't sure who to email but I just wanted to let you know about our experience seeing Star Trek last night at Silvercity Colossus in Langley, BC. I have been anticipating this movie for quite some time, but unfortunately, the experience and movie were ruined by your theatre.
First of all, we arrived early and since the previous showing was still playing we had to line up. Unfortunately, there was no one to tell us where to line up or what to do (there was no sign) so we created one ourselves. When the previous show let out we patiently waited until the theatre was cleaned so we could take our seats ... unfortunately, no one showed up to clean it! We had to politely ask one of your staff to come and clean the theatre. After three calls, they finally came and we were able to take our seats.
The most disappointing aspect of the experience was the sound. Star Trek is a spectacle with big special effects and sound - unfortunately, for this showing, the side speakers didn't seem to be in use at all. When the action got very loud, the sound was distorted and scratchy - it didn't have the impact that you'd expect. I slowly began to dread any extended action scene because it was just too painful. Clearly, this theatre (#8) was NOT outfitted with Digital Sound - this much was obvious from the opening credits. Most of the movies I see are in Digital Dolby and there is a clarity that is attained even in loud action scenes.
Let's just say, there was nothing 'colossal' about the sound or my movie going experience …"
Am I over-reacting?
I'm sorry but when you factor in the cost of going out to dinner, popcorn and snacks, going to the movies is getting very expensive. At least the sound should be good and we shouldn't have to do the jobs of the people who are hired to work there.
I actually went to a movie several years back and the sound was atrocious and when I complained to the manager, he admitted that the digital sound was broken. I got several free passes for that one.
Anyways, this is going to make me think twice about spending my hard-earned money at the movie theatres. If I do decide to go again soon, it better be satisfying or I'm getting my money back!
What about you? Have you had any bad movie theatre experiences?
Is it worth it going out or would you prefer to stay home with a DVD?
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